We use your personal data for many reasons, from understanding how our users engage with our website to informing our marketing. These are the main reasons why we collect and use data about our users:
To improve your experience on our site
To provide the services you sign up for
To carry out marketing analysis and send you communications when we have your permission, or when permitted by law We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics :
Information about your rights and our obligations
Clarity about our dealings with you and transparency about how we collect and use your personal data
Commitments on how we protect your personal data
Commitments on how we will facilitate your rights and respond to your questions.
We will continue to examine how we can provide more clarity to our users about our use of data.
Personal data is any information about you by which you can be identified. This can include information such as:
The data controller for our site is [email protected]. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us, you can find our contact details in the “How to contact us” section below.
We collect personal data when you sign up for our services and when you browse our site. This information is used to provide our services, and analyse how visitors use our site. The personal data we collect when you register for a Claire Young Physiotherapist account When you register for our newsletter on ClaireYoungPhysio.co.uk we collect:
We collect personal data when you:
We use personal data collected through our sites and apps for a number of purposes, including the following:
We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground is the following:
Adding to or combining the personal data you provide to us
When you sign up to our services we may add to the personal data you give us by combining it with information shared with us by other trusted organisations. This includes, for example, information about the region that you are located in, so that we can improve the user experience of the website.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal data about children under 13.
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
We do not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances:
Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.
We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.
Some of our webpages use social plug-ins from other organisations (such as the “Facebook Recommend” function, Twitter’s retweet function, Google+ function). These other organisations may receive and use personal data about your visit to our sites or apps. If you browse our site or view content on our apps, information they collect may be connected to your account on their site. For more information on how these organisations use personal data, please read their privacy policies.
Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure similar protection and put in place at least one of these safeguards:
If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place for the transfer of your personal data outside the EEA.
From time to time we may send you service emails, for example, telling you your service is coming to an end. Marketing communications If we have your permission, we may send you materials we think may interest you, such as new blog articles or related media. This will only be by email..
You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email. Market research Sometimes we may contact you for market research purposes, for example about a survey. You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email (note, this will unsubscribe you from all communications via our newsletter). Responding to your queries or complaints If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.
If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please email [email protected]. We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Where you have provided us with consent to use your personal data, you can withdraw this at any time.
Where applicable, you may also have a right to receive a machine-readable copy of your personal data.
You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes. If you want to make any of these requests, please contact [email protected]. We may need to request specific information from you to help us confirm your identity. Contact us for information about how we use your personal data If you have any questions about how we use your personal data or if you have a concern about how your personal data is used, please email [email protected]. Complaints will be dealt with by the Data Protection Manager, and will be responded to within 30 days. If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office. If you have a question about anything else, please email [email protected].